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RESOURCES
Handbook
Policy Manual
Quality Of Life & Rights
Commitment to Care
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An adult person in care has the right to a care plan developed:
- (a) specifically, for him or her, and
- (b) on the basis of his or her unique abilities, physical, social and emotional needs, and cultural and spiritual preferences
Rights to Health, Safety and Dignity
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An adult person in care has the right to the protection and promotion of his or her health, safety and dignity, including a right to all of the following:
- (a) to be treated in a manner, and to live in an environment, that promotes his or her health, safety and dignity;
- (b) to be protected from abuse and neglect;
- (c) to have his or her lifestyle and choices respected and supported, and to pursue social, cultural, religious, spiritual and other interests;
- (d) to have his or her personal privacy respected, including in relation to his or her records, bedroom, belongings and storage spaces;
- (e) to receive visitors and to communicate with visitors in private;
- (f) to keep and display personal possessions, pictures and furnishings in his or her bedroom
Rights to Participation and Freedom of Expression
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An adult person in care has the right to participate in his or her own care and to freely express his or her views, including a right to all of the following:
- (a) to participate in the development and implementation of his or her care plan;
- (b) to establish and participate in a resident or family council to represent the interests of persons in care;
- (c) to have his or her family or representative participate on a resident or family council on their own behalf;
- (d) to have access to a fair and effective process to express concerns, make complaints or resolve disputes within the facility;
- (e) to be informed as to how to make a complaint to an authority outside the facility;
- (f) to have his or her family or representative exercise the rights under this clause on his or her behalf
Rights to Transparency and Accountability
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An adult person in care has the right to transparency and accountability, including a right to all of the following:
- (a) to have ready access to copies of all laws, rules and policies affecting a service provided to him or her;
- (b) to have ready access to a copy of the most recent routine inspection record made under the Act;
- (c) to be informed in advance of all charges, fees and other amounts that he or she must pay for accommodation and services received through the facility;
- (d) if any part of the cost of accommodation or services is prepaid, to receive at the time of prepayment a written statement setting out the terms and conditions under which a refund may be made;
- (e) to have his or her family or representative informed of the matters described in this clause